Careers-Unplugged-with-Marshall-Thurber-300x213“What has experience go to do with success?” was almost the first thing Marshall asked me. It was also the first thing the originator of continuous improvement, Edwards W Deming, had asked Marshall, before barking back the answer… “NOTHING!”

If experience had anything to do with success, Marshall continued, how could it be that a personal computer manufacturer like Apple could enter and own the portable music market within a year? And do the same to the global cellular phone market as well?